Terms of Service


The following document outlines the terms of use of the ValiusWP website. You can also review our Privacy Policy, which outlines our practices towards handling any personal information that you may provide to us.

Before using any of the ValiusWP services, the account holder (“You”) is required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms. THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE VALIUSWP SERVICES (“SERVICES”). BY USING THE VALIUSWP SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT VALIUSWP’S ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.


The web pages available at valiuswp.com and all linked pages (“Site”), are owned and operated by ValiusDigital, (“ValiusWP”) and is accessed by you under the Terms of Use described below (“Terms”).

Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy policy, governs our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site.

Description Of Service

The Site is an online service that offers chat, email and text support to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content ValiusWP makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.

Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of ValiusWP. ValiusWP reserves the right to amend, suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.


As a condition to using Services, you are required to open an account with ValiusWP and select a username, password and provide the required registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your ValiusWP account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify ValiusWP of any security breach of your Account. ValiusWP shall not be responsible for any losses arising out of the unauthorized use of your Account. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your ValiusWP account.

Services are available only to legal entities and to individuals who are at least 18 years old.


ValiusWP requires that any and all users of the Services, under any and all paid plans including but not limited to the Standard, Professional and Enterprise plans, establish an ongoing and viable paid engagement of the Services for a minimum term of three (3) months without interruption of payment. Interruption of payment consists of but is not limited to plan cancellation, failure to pay for any and all services or any other interruption of payment. The above minimum term of service shall commence at the moment initial successful payment is made for any and all paid plans.

Failure to meet this minimum term for any and all users who have engaged in any form of monthly paid service shall result in the user being barred from continuing and/or returning to ValiusWP for any and all services. The user may cancel or otherwise end their relationship with ValiusWP without any repercussions once this minimum term is met.


ValiusWP reserves the right to refuse service to any user, at any time without prior notice. Reasons for refusal of service remain at the sole discretion of the management and may occur at any time without prior notice. Refusal of service includes but is not limited to refusing to initiate service for new clients and termination of service to existing clients.


You agree that you will pay for the Services, and that ValiusWP may charge your payment method for any services purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING VALIUSWP WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES.

You will be billed on a monthly basis with the first payment being made on the day that your account was created. Each subsequent payment will be made one month after your account was created and every month thereafter.

Your total price will include the price of the product but expressly excludes any applicable taxes; such service tax is based on the bill-to address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.

Prices for the Services may change at any time at ValiusWP’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.


ValiusWP reserves the right to freeze services and cancel subscriptions of our users in the event of late and non-payment.

Payments are considered late three (3) days after your monthly billing date. At which point, ValiusWP reserves the sole and exclusive right to freeze services and cancel your subscription. ValiusWP shall not be held responsible for any damages or losses occurring as a result of such a late-payment cancellation. Keep up with your payments and everyone will be happy.


You agree that the Service may include security technology that limits your use and that you shall use the Service in compliance with the applicable usage rules established by ValiusWP and its licensors (“Usage Rules”), and that any other use may constitute a copyright infringement. ValiusWP reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by ValiusWP for compliance purposes, and ValiusWP reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is acceptable to ValiusWP. You shall not access or attempt to access an account that you are not authorized to access. Violations of system or network security may result in civil or criminal liability.


You hereby expressly and irrevocably release and forever discharge ValiusWP, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.

You hereby agree to indemnify and hold harmless ValiusWP, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees, relating to, resulting from or arising out of,  in whole or in part (i) any breach of these Terms, whether or not deemed to be material or immaterial; (ii) the use of or reliance upon the Services, by you or any person acting on your behalf or using your account or ValiusWP Username and password; or (iii) any material or immaterial violation of any rights, title or interests  of any third party.


In no event shall ValiusWP be liable to You under any legal or equitable theory, including but not limited to contract, tort, strict liability, negligence, common lawor with respect to the site, the service or any content (i) for any lost profits, loss of use, or actual, special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. You understand that your sole remedy for any damages you allege have been sustained as a result of the Services is to cancel your subscription.



ValiusWP, valiuswp.com and other ValiusDigital graphics, logos, designs, page headers, button icons, scripts, service names and any other intellectual property are the sole and exclusive intellectual property of ValiusWP. ValiusWP’s intellectual property may not be used in connection with any product or service without the prior written consent of ValiusWP. Notwithstanding the foregoing, the images and icons available in the ValiusWP Press Kit may used by partners and approved third party sites in connection with providing appropriate links to the ValiusWP Site.


Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email [email protected].

Each request is subject to a maximum of 30 minutes of development. The effort required for development is exclusively determined by the ValiusWP management. For work outside of the scope of the ValiusWP 30 minute development agreement, ValiusWP management may provide alternative solutions to the client including referral to the ValiusWP partner network.

ValiusWP provides 24/7 support, but provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved. Your requests are subject to approval by ValiusWP management or by its assigned agent.


Requests should fall within the following categories.

  • UI troubleshooting (HTML, CSS, Javascript)
  • Styling elements with CSS
  • Content population & image manipulation
  • Creation of basic graphics (e.g. buttons, banners, etc.)
  • WordPress consulting (advice and support)
  • Optimization of CSS, Javascript and Images
  • Theme/plugin audits
  • Plugin installation and implementation

If you are unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.

Examples of requests which shall not meet ValiusWP management approval for support:

  • Website redesign
  • Landing page design
  • Custom plugin development
  • Custom theme development
  • Search marketing/SEO services
  • Any fix deemed by ValiusWP management to exceed 30 minutes effort


Certain services available may include materials from third parties. ValiusWP may provide links to third-party websites as a convenience to you. You agree that ValiusWP is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that ValiusWP is not in any way responsible for any such use by you.


The term “unlimited” is subject to a reasonable use clause. The definition of reasonable use is determined by ValiusWP management, at its sole and exclusive discretion. Customers deemed to be abusing the ValiusWP service will be contacted by the ValiusWP management. ValiusWP management retains the sole and absolute discretion to suspend service to you if we deem necessary.


ValiusWP may terminate or suspend any and all Services and/or your ValiusWP account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease including but not limited to the use of any and all paid plugins which are provided under the licenses of ValiusWP. If you wish to terminate your ValiusWP account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

You can contact us through the contact page or support area to issue a termination request.


ValiusWP reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, ValiusWP will notify you by posting an announcement on the site. What constitutes a material change will be determined at ValiusWP’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.


No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind ValiusWP in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. ValiusWP shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond ValiusWP’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. ValiusWP may transfer, assign or delegate the Terms and its rights and obligations without your consent. The Terms shall be governed by and construed in accordance with the laws of The United States of America, as if made within California between two residents thereof, the parties submit to the exclusive jurisdiction of California courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise expressly provided herein.