WordPress Support That Matters

Run your business, grow your clients; let us handle your WordPress needs.

Unlimited Small Jobs

We give you an unlimited amount of “30 minute” fixes, changes and site requests with every paid plan. Questions, bugs, pep-talks; if it’s WordPress, we’ll take care of it. Let us handle all of your WordPress bullsh*t.
 
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24/7 WordPress Support

We’re your on-call, 24/7 WordPress support team; whenever and wherever you need us. Our team of highly skilled developers are here all day, every day, to make sure you have the help you need, when you need it. We’re happy to be your personal WordPress concierge.
 
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Premium Speed Optimization

Our ongoing optimizations bring your site to its optimal state and ultimately, help to increase your SEO and search rankings. Your customers will love it, your search rankings will improve. Let us give you the fastest site possible.
 
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Increased SEO Performance

Our core, speed and content services all help to increase your site’s SEO ranking in Google’s search algorithm. Better rankings, more visits, more customers. Enjoy increased SEO with us.
 
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Excellent service. Thank you.

Don R.
Owner

Great service. A great team to work with and very helpful.

Tom Latvasky
Manager / HealthNuts

Many many many thanks to the team at Valius. I've been banging my head against the wall before I found them. Thank you thank you thank you!

Heather Coulter
Owner / Sweat Treat

Wicked gooooood! You guys make my day everyday.

Brian Newman
Owner / South Surf Co.

I can wholly vouch for Valius and the work they do. They are dedicated and detailed oriented; a winning combination.

Romeo Novaglia
Manager / Southside Bakery

12 customer reviews

Pricing

30 Day Money Back Guarantee; if you're not happy, for any reason, we'll give you your money back, no questions.

Essentials

support for the little guy

$
59
/mo
.95
599
/yr
.95
3 month minimum
  • 1 Small Job Per Month For 1 Site
  • Site & Site Speed Audit
  • 24 Hour Live Chat & Email Support
  • Weekly Plugin, Theme & Core Updates
  • Daily Off-Site Backups
  • Basic Site Security
  • Weekly Site Reports
  • Basic Plugin Library
  • Site Uptime Monitoring
  • Conversion Testing
  • Private Hosting w/ CDN
  • SSL Certificate
  • Dedicated Phone Support

Managed Solution

support for the big boys

$
249
/mo
.95
2499
/yr
.94
3 month minimum
  • Unlimited Small Jobs For 1 Site
  • Site & Site Speed Optimization
  • 24 Hour Live Chat & Email Support
  • Weekly Plugin, Theme & Core Updates
  • Daily Off-Site Backups
  • Advanced Site Security
  • Weekly Site Reports
  • Premium Plugin Library
  • Site Uptime Monitoring
  • Conversion Testing
  • Private Hosting w/ CDN
  • SSL Certificate
  • Dedicated Phone Support

Don't require monthly support?

Don't worry! We handle one-off jobs, big or small, starting at $65.

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What this Means for You

This all sounds nice, but why should I care?
We’re glad you asked.

A Faster Site

A faster site means better performance means happy customers. Now who wouldn’t want happy customers?

A More Secure Site

We prevent site break ins and hacks to keep your site running as smooth as possible. Don’t worry, we got this.

Increased SEO

Our site, speed and content services help to rank your site higher in Google’s search algorithm. Who doesn’t like higher search rankings?

Increased Site Traffic

With increased optimization, site speeds and better conversions, your site will attract more users. You can thank us for the increased business later.

A Constantly Fresh Site

You’ve got unlimited small changes to your site. Which means you’ll always have fresh content and new things to say. Let’s keep your audience engaged!

A Partner You Can Trust

Whether you need a fix or you just have a question, we’re always here for you. Think of us as your on-call, WP support team.

24/7 of Eyes on Your Site

We’re always watching your site so you don’t have to. If a page sneezes, we’ll give it a tissue and let you know.

Access to Our Plugin Library

You’ll no longer spend hours searching for the perfect plugin. We’ve got most of what you need here. Better yet, why don’t you use it for free!

Frequently Asked Questions

That means we’re available for you at any time of the day, any day of the week. We’ll usually get most jobs done during the work week (Monday-Friday) within 4-8 hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we’ll be able to handle the issue as it arises.
The easiest way to contact us is through our in site chat window. We’re always here and usually get back to you within minutes.

You can also send us an email at [email protected] We can provide dedicated phone support to our customers at a paid cost. Point is, there are many ways to get in touch with us!

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.
We do! Hosting is included in our Enterprise Plan and we offer it as one of our Additional Products. This helps us to be a one-stop shop for all of your WordPress needs. Go into your Dashboard within the “My Account” page and click on Additional Products. There you’ll find all of the additional products we offer and what you’re already subscribed to.
Unfortunately not. The framework within WordPress.com is such that it limits our ability to fully support their users.
Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan from the “My Accounts” page of your Dashboard.
Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up. If you need to cancel for any reason, we’ll be happy to prorate the month that you cancelled and refund you for the remaining month.
We accept all major credit cards like Visa, MasterCard, AmericanExpress and Discover. After signing up, your card will be deducted each recurring month on the day that you signed up.
We’re a global team, so really, we’ve got people across the globe. Our main offices are in Sacramento, CA and Assisi, Italy. We’ve also team members in Hong Kong, India, the Philippines and South America. Depending on what time of day you get in touch with us will largely determine what part of the world you’re talking to!
Small changes are “30 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects.

And yes, if you’re on the Professional or Enterprise plans, you have an unlimited amount of changes! We’ll handle one task at a time per each site, so once your first task is complete, we’ll move on to the next one.

You can submit requests from your Dashboard or you can send them to us via our chat window.

To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope under our paid plans.

If you have a fix that requires more than 30 minutes of our time, we offer additional developer hours at a fixed price per hour. We’ve got you covered!

We’re fair and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.
Of course! Our monthly support plans are dedicated to just one website. However, you are welcome to sign up to multiple accounts if you have two or more sites.
We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
We’ll be sad to see you go but if you need to cancel, we’ll prorate that month and offer you a refund for the remaining time during that month.
We offer a 30 day money back guarantee. If you’re not satisfied within 30 days of your purchase, we’ll offer you a full refund. Booyah!
We’re available 24/7/365.

One of our team members will always be able to reply to you at any time during the day or night. We have a global team specifically for this reason. You can chat directly with us on our site or you can email us at [email protected] We usually get back to you within a few minutes of receiving your requrest.

First, we need to check your details and activate your account. Once your details are verified, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.

About Us

Based in Sacramento California, we are a team of builders, dreamers and doers. We’re here to make a difference in the world and to help others do the same. We find joy in helping our clients succeed in their online endeavors and hope to do the same for you.

Our goal is to make the lives and online businesses of our customers more enjoyable. When you’re with ValiusWP, you’re with a team of movers and shakers who handle everything involved with your online presence; from site security to maintaining fresh content.

So send us your site and rest easy. We’ll take it from here so you can have more time to do what you do best.

Contact us at info at valiuswp.com.

 

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