WordPress Optimization
& 24/7 Website Support

That means we’re available for you at any time of the day, any day of the week. We’ll usually get most jobs done during the work week (Monday-Friday) within 4-8 hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we’ll be able to handle the issue as it arises.

The easiest way to contact us is through our in site chat window. We’re always here and usually get back to you within minutes.

You can also send us an email at [email protected] We can provide dedicated phone support to our customers at a paid cost. Point is, there are many ways to get in touch with us!

That depends. Typically, small issues will take us about 4-8 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go. No issue is too big for us to handle.

We do! Hosting is included in our Enterprise Plan and we offer it as one of our Additional Products. This helps us to be a one-stop shop for all of your WordPress needs. Go into your Dashboard within the “My Account” page and click on Additional Products. There you’ll find all of the additional products we offer and what you’re already subscribed to.

Unfortunately not. The framework within WordPress.com is such that it limits our ability to fully support their users.

Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan from the “My Accounts” page of your Dashboard.

Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up. If you need to cancel for any reason, we’ll be happy to prorate the month that you cancelled and refund you for the remaining month.

We accept all major credit cards like Visa, MasterCard, AmericanExpress and Discover. After signing up, your card will be deducted each recurring month on the day that you signed up.

We’re a global team, so really, we’ve got people across the globe. Our main offices are in Sacramento, CA and Assisi, Italy. We’ve also team members in Hong Kong, India, the Philippines and South America. Depending on what time of day you get in touch with us will largely determine what part of the world you’re talking to!

Small changes are “30 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects.

And yes, if you’re on the Professional or Enterprise plans, you have an unlimited amount of changes! We’ll handle one task at a time per each site, so once your first task is complete, we’ll move on to the next one.

You can submit requests from your Dashboard or you can send them to us via our chat window.

To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope under our paid plans.

If you have a fix that requires more than 30 minutes of our time, we offer additional developer hours at a fixed price per hour. We’ve got you covered!

We’re fair and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.

Of course! Our monthly support plans are dedicated to just one website. However, you are welcome to sign up to multiple accounts if you have two or more sites.

We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.

We’ll be sad to see you go but if you need to cancel, we’ll prorate that month and offer you a refund for the remaining time during that month.

We offer a 30 day money back guarantee. If you’re not satisfied within 30 days of your purchase, we’ll offer you a full refund. Booyah!

We’re available 24/7/365.

One of our team members will always be able to reply to you at any time during the day or night. We have a global team specifically for this reason. You can chat directly with us on our site or you can email us at [email protected] We usually get back to you within a few minutes of receiving your requrest.

First, we need to check your details and activate your account. Once your details are verified, you are welcome to submit your first job. We aim to start working on solving your problem on the same day you sign up.